Operations Analyst I

Operations Analyst I

Erickson Immigration Group (EIG), is a full-service, premium business immigration law firm. We pride ourselves on a "Perfect Plus" customer experience through trust, honesty, transparency, and availability to our clients. We currently have a career opportunity for a business immigration Operations Analyst I to join our team in our headquarters office located in Arlington, VA. This is a fully on-site position.

Primary Responsibilities:

The Operations Analyst is responsible for providing effective and efficient mail processing and data entry and management services to internal clients across the US. This position plays a critical role in our mission to facilitate the hiring and movement of skilled talent on a global scale.

- Ensure all mailings are accounted for and accurately updated into the case management system and databases.

- Utilize web-based immigration case management system and database continuously and accurately.

- Scan, file, mail and maintain physical files and supporting documentation.

- Open or close records/cases in the case management system; maintain all records as requested by supervisor.

- General administrative duties - faxing, copying, and typing, etc.

- Meet assigned deadlines and communicate case progress/status/issues to supervisor.

- Follow up with clients for outstanding documentation.

- Maintain client contact information.

- Update and manage status reports.

- Build knowledge of Firm and client processes.

- Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications.

- Work closely with other Operations Analysts and Attorneys across multiple departments within the firm and your own team.

- Monitor internal systems to ensure immediate processing and high-level customer service standards.

- Contribute to the development of firm’s processes to simplify work, standardize procedures, and help the team operate more efficiently and effectively.

Qualification Requirements:

- Bachelor's degree preferred or equivalent experience.

- Experience with document scanning and data entry.

- Familiarity with a case management system (such as Salesforce, INS Zoom, Tracker, or Law Logix).

- Skilled in a variety of technology tools, including, Microsoft Office 365 suite and Google productivity suite.

- Excellent written and oral communication skills.

- Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced high volume professional services environment.

- Excellent communication and interpersonal skills, and ability to communicate effectively at all levels in person, by phone and by email.

- Ability to provide information and respond to requests for assistance with courtesy and tact.

- Proven experience in handling multiple deliverables efficiently, with strong time management and prioritization skills while supporting various tasks simultaneously.

- Ability to anticipate situations and respond quickly and professionally.

- Very strong organizational skills and excellent attention to detail.

- Extensive file and document management experience.

- Show interest in expanding knowledge and responsibilities.

- Demonstrate flexibility and initiative regarding assignments for self and team.

- Must be a team player as well as self-motivated and committed to excellence in the workplace.

- Prolonged periods of sitting at a desk and ability to lift 15 pounds at a time.

Benefits:

- Casual work attire

- Paid time off, mental health days, parental leave, holidays, bereavement leave, and jury duty leave

- Affordable medical/Rx, dental, and vision plans

- Monthly parking and commuting subsidy

- Firm-provided short-term and long-term disability and group life/AD&D insurance

- Health Savings Account (HSA) and Flexible Spending Account (FSA) options

- 401(k) retirement savings plan with employer match

- Employee referral program

- Employee Assistance Program (EAP)