Reservations Agent

As a Reservations Agent, you create exceptional guest experiences by managing reservations, modifications, and cancellations; identifying guest needs; verifying room availability and rates; explaining policies; and documenting special requests. You provide accurate information about hotel services and accommodations, utilize upselling techniques to maximize revenue, maintain accurate reservation records, and resolve guest concerns professionally. Success in this role requires outstanding communication, attention to detail, problem-solving skills, and a passion for hospitality while upholding company standards, confidentiality, and service excellence to support L’Ermitage’s reputation as a premier luxury destination.