Sr. Manager, Global Services Execution

Job Title:

Sr. Manager, Global Services Execution

Job Description:

Sr. Manager, Global Services Execution

This role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management.

Key Responsibilities:

- Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.

- Operational Excellence: Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction.

- Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions.

- Change Management: Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams.

- Cross-Functional Collaboration: Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives.

- Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance.

- Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.

- Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth

- and customer satisfaction.

- Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.

- + Influence stakeholders

- Lead weekly, monthly, and quarterly Service operating reviews.

Continuous Improvement

- Lead the global Service operational excellence strategy.

- Apply Lean, continuous improvement, and structured problem-solving methodologies to improve Service performance.

- Lead value-stream mapping and process-improvement activities across the end-to-end Service lifecycle.

- Identify and eliminate process variation, waste, delays, rework, and unnecessary administrative burden.

- Establish standard work for critical Service processes.

- Build continuous-improvement capability within regional Service leadership teams.

- Ensure improvements are sustained through measurable controls and management routines

Capacity & Resource Management

- Develop a consistent global methodology for Service capacity and workforce planning.

- Establish visibility into available capacity, customer obligation hours, utilization, travel, technical support, administrative time, and capacity gaps.

- Partner with regional leaders to identify resource requirements and FTE needs.

- Support workforce planning decisions using installed-base growth, service demand, contract obligations, and forecasted workload.

- Identify opportunities to improve technician productivity while maintaining customer experience and safety.

Compensation: The pay range for this role is $150,000-$200,000 USD. The pay for this role is commensurate upon the candidate's qualifications for the role.

Success Measures (PACE-Aligned)

People: Builds strong relationships with hiring managers and provides an excellent candidate experience.

Accountability: Meets or exceeds SLA targets for time-to-accept, time-to-start, and pipeline generation.

Creativity: Develops innovative sourcing strategies and leverages market insights to influence decisions.

Excellence: Delivers high-quality hires consistently, maintains data accuracy, and strengthens Entegris’ reputation as an employer of choice.