Inside Sales Rep (40408)

Key Responsibilities

- Drive all contractor business in branch

- Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment

- Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel

- Customer facing service and is the first point-of-contact between the client and Emser

- Have extensive product knowledge and overview

- Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy

- Assist customers at the counter alongside the Customer Support Representative

- Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential

- Develop and implement plans for longer term sales cycles

- Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.

- Participate in sample design and creation when needed

- Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests

- Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

- 3 plus years of sales and customer facing experience

- Strong communication and writing skills

- Uphold professional appearance

- Ability to build relationships with contractors in the branch

- Understand and decipher sales metrics and reports

- Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet

- Comfortable in a fast-paced, high stress environment

- JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

- Work in enclosed offices, partially enclosed warehouse spaces

- Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays

- Work the day shift from Tuesday Saturday to support business needs.

Physical requirements (Branch/DC Positions)

- Stand, use hands, and reach with hands and arms

- Walk, stoop, kneel, crouch, or crawl

- Sit, climb or balance

- Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus

- ability to speak and hear; ability to visually detect product color and shading variation

- Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction

- routine set up of samples and displays

- ability to operate sample making equipment.