DC Customer Service (40321)

Key Responsibilities

- Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus.

- Handle, research, and resolve phone inquiries/requests from customers

- Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information.

- Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken.

- Obtain and verify information by phone or online, using professional and courteous phone techniques.

- Complete all follow-up work related to customer inquiries

- Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs

- When circumstances dictate, communicate with appropriate offices for follow up.

- Maintain strict confidentiality with customer account information.

Qualifications (Knowledge/Skills/Abilities/Experience)

- Minimum 2 years of experience providing operations, sales and customer service support in a sale, retail or distribution environment.

- Detail oriented and self-starter.

- Ability to maintain a professional work environment at all times.

- Excellent interpersonal communication skills.

- High school diploma, general education degree or equivalent

- Ability to flex into the Warehouse as needed by Operations Team

- Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

- Forklift experience a plus.

- Building and product knowledge a plus.

Working conditions (Branch/DC Positions)

- Work in enclosed offices, partially enclosed warehouse spaces

- Occasionally outdoors in all weather conditions, including hot, cold, wet / dry weather

- Moving over and/or around obstacles on the ground, and working in the vicinity of operating forklifts

- May also include occasional visits to the business locations of customers (when directed by DC Management).

Physical requirements (Branch/DC Positions)

- Stand, use hands, and reach with hands and arms.

- Walk, stoop, kneel, crouch, or crawl.

- Sit, climb or balance.

- Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.

- Exposure to moving mechanical parts.

- Occasionally exposed to fumes or airborne particles.

- May be exposed to a wide range of temperatures.

- The noise level is usually loud.

- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.