Receptionist Registrar

Be responsible to treat patients warmly and in an empathetical manner on the phone and in person. Welcomes patients positively as they arrive for various types of appointments. Streamlines the patient flow by prioritizing patients on arrival according to their scheduled (or unscheduled) appointments. Screens patients/visitors and promptly notifies appropriate personnel when required. Preforms check-out process upon appointment completion. Be responsible for pre and full registration of patients, obtaining the required information to properly register them into the hospital's electronic medical record system (EMR) according to protocol established by the Admitting Department. Includes obtaining insurance referrals, prescription referrals, copayments, medical record release form and necessary signatures for consent forms. Verification and scanning of photo identification and insurance cards. Understanding and implementing downtime procedures should they occur during any point of the registration process. Advise patients of their right to financial counseling and obtains the required documentation. Maintains a current knowledge of basic billing practices of the Hospital/department to answer questions or direct them to the appropriate hospital staff member, by attending routine billing/registration hospital meetings. Assist patients with the completion of all necessary forms and documentation, review registration documents with all new patients, copy insurance and ID per protocol. Assist clinical staff with chart prep and collate all incoming records via fax, paper, and electronic media.