AUTOMOTIVE TECHNICIAN TRAINING MANAGER

Summary of the Position The Automotive Technician Training Manager (ATTM) is responsible for the continuous training and development of current and new Automotive Technicians within the company. This role will report to the Director of Retail Operations, while collaborating with various levels of management, and is responsible for management of Automotive Technicians training activities, identifying training opportunities and ensuring consistency in technical excellence companywide. The ATTM will direct and conduct training and manage technical aspects of Automotive Technician positions through multiple methods, including classroom instruction, workshops, and on-site store visits. This role plays a key part in maintaining company standards, promoting safety, and ensuring technicians are equipped with the knowledge and skills to deliver exceptional customer service. Key Essential Responsibilities Provide technical supervision of all Automotive Technicians employed by the Company. Conduct training programs for new hires and existing technicians, focusing on diagnostic, repair, and maintenance procedures. Partner with Zone Managers and Training Managers to assess store performance and identify technician training needs. Develop, update, and deliver training materials aligned with company standards, manufacturer requirements, and ASE best practices. Evaluate technician performance during and after training, providing constructive feedback and additional coaching as needed. Provide suggestions and recommendations with regard to the hiring, termination, advancement, and promotions of the Company Automotive Technicians. Ensure all training supports compliance with company policies, safety standards, and state regulations. Maintain accurate records of training completion, certifications, and technician progress. Assist in developing standardized repair and diagnostic procedures across all service locations. Stay current on industry developments, new vehicle technologies, and ASE certification updates. Promote a culture of continuous improvement, safety, and teamwork. Monitor progress of LMS system engagement to cultivate a continuous learning environment. Travel to store locations to provide coverage and support on an as-needed basis. Perform other related duties as assigned by management.