Digital Commerce - Account Manager

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com .

Position Summary / Objective

As a key member of the global eCommerce organization, the eCommerce Account Manager will play a critical role in accelerating MadeGood’s footprint on key omnichannel and emerging on-demand platforms. This individual is responsible for driving online sales and share growth through cultivating strategic customer partnerships, driving onsite merchandising activities, and leading test & learn execution. The eCommerce Account Manager will be fully integrated into annual growth planning and the daily operating rhythm of strategic customer sales teams (i.e. Walmart, Target, Costco, Sam’s, etc.).

Primary Responsibilities

Business Development (Site Merch)

• Develop and execute onsite merchandising growth plans to support total customer account / business growth objectives.
• Analyze key business metrics/data (i.e. clickstream, consumption, market insights) to inform customer recommendations to improve traffic, conversion and/or average transaction size.
• Lead insights delivery to merchant partners in support of site taxonomy, decision tree filters, organic algorithm trends, & variation strategy.
• Trade management, sales forecasting, new item sell-in, and conventional account leadership in direct PurePlay account(s)

Assortment + Innovation

• Collaborate multi-functionally to support organic site merch and content for key launches. <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-