Client Services Supervisor

The Client Services Supervisor will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

People management includes:

• Extremely good attendance and punctuality on-site is essential for this role.
• Ensuring scheduling of staff is accurate and meets clients' needs
• Ensuring sites are up and running per the service level agreement with our client, Amazon
• In-depth understanding of staff's standard operating procedures
• Light training/coaching of staff
• Consistent and professional verbal and written communication
• Precise and concise communications to staff and manager
• Professional development and performance discussions with staff
• Regularly attend meetings and taking on projects to expand and improve the quality of operations
• Reporting all escalations out of scope to the client service manager

Competencies :

• Results-oriented.
• Driven by client satisfaction.
• Strong integrity, solid business ethics.
• Excellent presentation and interpersonal skills.
• Excellent English written and oral communication skills.
• Expert in customer service skills, professional attitude and appearance. <li data-leveltext="" data-font="Wingdings" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Wingdings","469769242":[9642],"469777803":&am