Supply Chain & Operations Director

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. Role: Director, Supply Chain & Operations – Europe Location: Gdańsk / Poland or Cambridge / UK Base compensation: 22,350 - 26,294.08 PLN gross monthly / Poland Region: Continental Europe, UK, Ireland About the Role The Director, Supply Chain Operations – Europe is responsible for leading the end-to-end planning and fulfillment organization across the European Residential Fire business. This leadership role integrates Demand Planning, Supply Planning, Customer Service, Order Management, Distribution, and Third-Party Logistics (3PL) management into a single operating model focused on delivering best-in-class customer service while optimizing inventory, working capital, and operational costs. The role serves as the European supply chain leader and primary owner of the regional SIOP process, ensuring alignment between commercial demand, supply capabilities, logistics execution, and financial objectives. The position works closely with Sales, Finance, Operations, Procurement, Product Management, and the North American Demand and Supply Planning leadership teams to establish consistent planning standards, share best practices, and drive continuous improvement across the global organization. In addition, this role is responsible for governance, performance management, and strategic development of the company’s distribution network, including third-party logistics providers supporting operations across the UK and Continental Europe. This position reports directly to the Vice President of Operations & Supply Chain with dotted line reporting to the EMEA Sales Director. Key Responsibilities Supply Chain Leadership • Lead the European Demand Planning, Supply Planning, Customer Service, and Distribution teams. • Establish clear performance expectations and drive accountability through KPI management and operational reviews. • Develop organizational capability through coaching, succession planning, and talent development. • Foster a culture focused on customer service, operational excellence, collaboration, and continuous improvement. • Partner closely with North American Demand and Supply Planning leaders to align processes, planning methodologies, governance standards, and reporting. Demand Planning & Commercial Forecasting • Own the regional demand planning process across the UK, Ireland, and Continental Europe. • Lead monthly Demand Reviews as part of the SIOP process. • Partner with Sales, Marketing, Finance, and Product Management to develop accurate consensus forecasts. • Drive improvements in forecast accuracy, forecast bias, and planning discipline. • Monitor demand trends, customer requirements, pipeline activity, market developments, and promotional plans. • Coordinate collaborative planning activities with key customers and channel partners. • Provide executive visibility to forecast risks and opportunities. Supply Planning & Inventory Management • Own the regional supply planning process and ensure alignment between customer demand, inventory targets, and supply capabilities. • Translate demand plans into executable replenishment, production, procurement, and deployment plans. • Lead monthly Supply Reviews and provide clear recommendations regarding supply risks, service impacts, and inventory projections. • Manage supply constraints, shortages, and recovery plans. • Develop inventory strategies that balance service levels, working capital objectives, and business growth requirements. • Reduce excess and obsolete inventory while maintaining target service performance. • Drive inventory deployment decisions across European distribution locations. SIOP & S&OE Leadership • Serve as the regional process owner for Sales, Inventory, and Operations Planning (SIOP). • Lead monthly Demand and Supply Review processes. • Facilitate executive SIOP reviews and support decision-making through scenario analysis and trade-off recommendations. • Drive weekly Sales and Operations Execution (S&OE) processes to manage short-term supply and demand alignment. • Ensure planning outputs support financial forecasts and business objectives. Customer Service & Order Management • Lead customer service and order management processes supporting the European business. • Drive improvements in order entry quality, order fulfillment performance, and customer experience. • Manage escalations related to customer orders, service issues, supply shortages, and fulfillment challenges. • Partner with Sales and Customer Service teams to ensure timely communication regarding service risks and customer commitments. • Ensure effective backlog management and prioritization processes. • Support commercial execution through proactive management of customer requirements and supply commitments. Distribution, Logistics & 3PL Management • Own the operational performance of third-party logistics providers supporting UK and European distribution activities. • Establish service agreements, KPIs, governance processes, and performance scorecards for all logistics partners. • Conduct regular business reviews with 3PL providers to drive continuous improvement in cost, service, inventory accuracy, and operational performance. • Monitor warehouse operations, including inventory accuracy, OTIF performance, order cycle time, storage utilization, picking and shipping accuracy, transportation performance, and returns processing. • Ensure compliance with applicable safety, regulatory, customs, transportation, and trade requirements. • Lead network optimization initiatives to improve customer service, reduce logistics costs, and enhance operational flexibility. • Manage warehousing and distribution budgets and identify productivity opportunities across the logistics network. • Drive corrective actions and continuous improvement plans with logistics providers as necessary. Commercial Execution & Cross-Functional Coordination • Partner with regional Sales, Finance, and Product Management teams to ensure achievement of commercial objectives. • Support monthly forecasting, revenue planning, backlog management, and financial estimate processes. • Provide visibility on service risks, inventory positions, and fulfillment opportunities. • Coordinate actions across Sales, Planning, Procurement, Customer Service, and Logistics to ensure alignment and execution. • Support major customer initiatives, new product launches, promotions, and strategic growth opportunities. Performance Management & Analytics • Own and report regional supply chain KPIs, including