Room Technician

Celtic Manor Collection Job Description DEPARTMENT Maintenance POSITION Room Technician GRADE Team Member REPORTS TO Facilities Manager Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager. POSITION OVERVIEW Team member supporting resort bed rooms 24/7 other Facilities as requested. GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality. Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Standards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. Is responsible for helping to maintain a customer-focused culture which supports the values expressed on the Resort’s Mission Statement and the Resort’s business goals. Reports for duty properly dressed in the assigned uniform and well-groomed. Be a valued team player in the engineering team All tasks as required by person or person senior. Do not operate in a manner, which is likely to be dangerous to either the employee or others, equipment, materials or the area in which the task is being carried out. Report all unusual / unexpected or dangerous events to the immediate supervisor Be familiar with all aspects of employees handbook Seek every opportunity to broaden professional expertise for both self-improvement and that of the resort Complies with Resort’s Health Safety, Fire and Hygiene policies as well as all other Resort policies and procedures. Reports all situations which may represent a danger to guests or staff immediately to his / her supervisor and takes action to rectify the situation, if possible. Ensures that resources are used effectively, minimising waste to protect our environment and to reduce costs. Perform related duties and special assignments as and when required. To have a sound working knowledge of the following systems and procedures:- a. Electrical distribution board and systems in all bedrooms - Training Provided b. Type of electrical lamps used in all light fittings in the resort c. Understanding of hot and cold water systems to all bedrooms - Training Provided d. Understanding of heating and air-conditioning to all bedrooms - Training Provided e. A level of maintenance skill covering all bed room fixture and fittings f. Resort room lock system and room safes g. Basic working knowledge of the Resorts Building Management System h. Room TV system, TV’s, video i. Resort Fire Alarm System – including testing, operation, policy procedures j. Competent in the use of portable tools such as drills, grinders, extension leads, etc k. Writing out detailed purchase requisitions for all consumable items l. Competent with PC applications such as Lotus notes (email), word and Excel m. Following on the job training – competent with Facilities Help Desk software n. Carry out unblocking of drains, clearing waste pipes, mopping up etc when required Training Responsible for attending all required training as scheduled. In house training will be provided while working along side a trained professional. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the Supervisor on duty. Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.