Director, Enterprise Applications

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods. • We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics. • We are the leader in science-based technology which elevates the standard of care for consumers. • We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics. • We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries. • We put our people first and believe personal development drives business development. • We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods. At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together. As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health. Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful. Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com. Job Summary The Director of Enterprise Applications leads the strategy, governance, implementation, and support of Cynosure's global SAP-centered enterprise application portfolio, with primary emphasis on SAP Sales and Distribution (SD), Order-to-Cash processes, SAP S/4HANA Private Cloud, and the integrations that connect commercial, customer, logistics, tax, service, and financial operations. This leader partners closely with Sales Operations, Customer Operations, Finance, Supply Chain, Service, Quality, and Information Services to standardize and improve SAP-enabled business processes — providing hands-on leadership across order management, pricing, interface governance, testing and validation, SAP security, and operational support. Experience with SAP Finance and Controlling, Record-to-Report, and SD-FI integration is a strong plus. Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs. • SAP SD & Order-to-Cash leadership: Serve as the enterprise applications leader for SAP SD and end-to-end Order-to-Cash processes — customer master/business partner, pricing, quotes/orders, delivery, billing, returns, EDI, tax, logistics, and downstream financial integration. Partner with business owners to standardize, improve, and support these processes, translating requirements into practical SAP solutions and measurable outcomes. • SAP S/4HANA program leadership: Lead SAP S/4HANA Private Cloud programs, including upgrades, migrations, landscape strategy, cutover, testing, validation, hypercare, and steady-state operations. • Operating model & vendor governance: Establish clear governance across systems integrators, AMS providers, infrastructure, security, and internal teams — roles, service levels, escalation, transport governance, environment refreshes, and disaster recovery expectations. Manage external providers and vendors to ensure effective delivery of support, enhancements, and incident/problem management. • Integration ownership & architecture: Govern integrations between SAP and tax engines, ecommerce/customer portals, EDI, logistics, shipping/TMS, payment, banking, and other partner systems. Partner with architecture and technical teams on SAP BTP, Integration Suite/CPI, APIs, IDocs, and middleware to ensure interfaces are reliable, monitored, documented, and designed for operational supportability. • Financial integration: Work with Finance and Accounting to support the integration between SAP SD and Finance and Controlling processes — billing, accounts receivable, revenue, credit, tax, intercompany, reconciliation, and period-close impacts. SAP Finance depth is preferred. • Modernization & clean-core practices: Drive process simplification, clean-core discipline, Fiori adoption, fit-to-standard decision making, and disciplined management of custom objects and enhancements. • Compliance, quality & data governance: Ensure delivery and support practices comply with GxP, FDA, 21 CFR Part 11, Sarbanes-Oxley IT General Controls, data privacy, and change-control requirements. Manage testing, UAT, validation documentation, and release approvals. Partner with security and audit on SAP roles, segregation of duties, and access reviews. Improve master data governance and cross-system data consistency. • Portfolio, budget & program delivery: Develop and manage the enterprise applications portfolio — enhancement demand, project budgets, licensing, vendor spend, and risk. Provide cross-functional program management for major SAP business process, integration, and data migration initiatives, identifying risks and dependencies early. • Operational excellence & team leadership: Own KPIs with business partners to measure system health, process performance, and interface stability. Build, develop, and lead the Enterprise Applications team — employees, managed-services resources, and contractors — establishing clear accountabilities and performance expectations. • Communication & change leadership: Communicate application strategy, status, risks, and business impacts to stakeholders at all levels, and drive the organization toward standardized, simplified processes. • Embody and live our company Values. Qualifications Education & Certifications ☒ Bachelor’s degree required, Master’s degree preferred ☒ Education and experience combination: ☒ Master’s degree is equivalent to four (4) years of experience Specific Area of Study: Information Systems, Business/Business Administration, Engineering, Technology Management or a related discipline. • SAP S/4HANA, SAP SD, SAP Activate, SAP BTP, SAP Integration Suite, or related SAP certification preferred. • PMP, ITIL, GxP validation, cybersecurity, audit, or related professional certification preferred. Experience ☒ 10+ years relevant experience Specific Related Experience: Experience leading enterprise application delivery, support, governance, and transformation in a global organization, including 7+ years leading SAP ERP/S/4HANA programs. Skills • Strong experience with SAP SD and end-to-end Order-to-Cash processes and ability to lead business and technical teams through SAP SD/02C design, integration planning, issue resolution and customer support — order management, pricing, customer master/business partner, delivery, billing, returns, EDI, tax, and logistics. • Solid experience with SAP S/4HANA Private Cloud delivery — implementation, upgrade, migration, managed-services transition, cutover, validation, and hypercare — including managing programs across business owners, Basis, security, systems integrators, and AMS providers. Understands the operating model, dependencies, risks and governance needed to deliver and support the global syste