Customer Success Manager

What we’re all about:

Job Title: Customer Success Manager

Department: Operations

Reporting To: Head of Operations

The Company

Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.

Purpose of the role

To drive business growth and retention by building and protecting strong, long-term customer relationships. To act as the primary liaison between customers, Mobius Account Management and internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution.

Reporting to and working with the Head of Operations, to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business.

Customer Success Manager Duties Include

• Relationship Management: To serve as the primary, dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Management and take ownership of the current relationship, excluding commercial decisions.

• Retention and Renewals: Manage renewal timelines and proactively secure client extensions to mitigate churn. Conduct regular business reviews to ensure service delivery meets and exceeds both the customer expect