Director of Customer Growth & Success

Director of Customer Growth & Success

Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 2 million generous donors, we’ve helped more than 80,000 nonprofits and places of worship raise over $7.5 billion. Together, they’re changing their world with kindness and generosity.

Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters.

Make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits.

About your role:

As Director of Customer Growth & Success, you’ll lead the team that helps churches and nonprofits grow their giving through Givelify . Y ou’l l drive outcomes like higher customer adoption rates , s trong CS AT scores, and increased donor engagement. You’ll oversee strategy and e x ecution for high -touch engagement, ensuring Customer Success Managers (meet targets such as E xecutive Business Review completion, no- show reduction, and number of customer touches. You’ll track key KPIs— product adoption, retention, and CSAT—and champion customer advocacy by surfacing insights, elevating the voice of the customer, and building strong, trust-based relationships with customers .

Your team:

In this position, you’ll lead a team of passionate Customer Success Managers who support churches and nonprofits. The team is collaborative, mission-driven, and focused on customer engagement, digital giving growth, and delivering a world-class customer experience.

The Director of Customer Growth & Success will get to:

• Drive strategy and execution for high-touch customer engagement across the customer success team

Own and improve key KPIs:

•

• Product Adoption Rate
• Customer Retention Rate
• &l