Parts Counterperson

Parts Counterperson Job Summary: The Parts Counterperson at DELLA Auto Group is a vital role within our organization, responsible for ensuring timely and accurate processing of parts orders and providing exceptional customer service to both internal and external customers. As a Full Time - hourly Technician / Skilled Labor / Contractor, this individual will play a key role in supporting our service center and sales teams by maintaining an efficient and well-stocked parts inventory. This position will be located in Queensbury, New York and will report directly to the Parts Manager. Compensation & Benefits: This is a Full Time - hourly position, paid on a weekly basis. In addition, our team members enjoy a comprehensive benefits package that includes healthcare, dental, vision, and retirement options. Responsibilities: • Greet and assist customers in person and over the phone in a prompt and friendly manner • Listen to and understand customer needs to accurately identify and locate required parts • Utilize computerized inventory system to ensure the availability of parts and place orders as needed • Collaborate with service technicians to determine the correct parts needed for repairs • Maintain accurate records of parts orders and sales, including tracking back-ordered and special order items • Monitor and maintain inventory levels, ensuring adequate stock is on hand to meet customer demand • Process returns and exchanges following company policies and procedures • Keep parts department and work area clean and organized • Adhere to all safety procedures and guidelines • Other duties as assigned by the Parts Manager