Tenant Support Specialist Forest Point Place (Full Time, 3rd Shift, F, 11:59pm - 8am)

ROOF ABOVE Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. POSITION SUMMARY The Tenant Support Specialist is responsible for supporting the daily management of Forest Point Place including managing access control for tenants, guests, and visitors to the facility. Additionally, TSS position serves as a critical role being the connection point between program staff and building residents. The TSS position will be expected to communicate program offerings as well as community expectations to tenants, as needed. PART TIME ONLY ESSENTIAL FUNCTION Monitors facility grounds, activities, tenants, and guests via surveillance system to ensure safety Completes hourly building tours including tenant hallways and common areas of the facility Engage tenants regarding building rules and regulations and documents/communicates any rule violations to appropriate program leaders (i.e. Clinical Coordinator) Support in de-escalating tenants as needed Assist with social service delivery and coordination of care (i.e., communicating upcoming appointments, assisting with locating tenants, etc) Ensure tenant’s guests properly sign in and out of the facility per property policy Assist with tenant lock outs of their units Respond to and oversee internal monitoring systems (ie. Security, fire monitoring systems) Communicates all emergencies to the appropriate emergency services personnel as needed (CMPD, Fire, EMS) Manage incoming phone calls and forward to the appropriate party Completes daily report outs, incident reports and any additional paperwork that may be required Deep commitment to Roof Above core values Perform other duties as assigned. OTHER RESPONSIBILITIES Participates in staff meetings, training and development activities as directed. Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.