Senior Manager, Business Applications

About the role:

The Senior Manager, Business Applications at Forter is a high-impact manager role that manages the Financial Systems team and oversees the systems and processes powering our entire revenue lifecycle and financial operations. Sitting within the Finance department and reporting to the VP Finance Operations , you will combine deep Q2C process expertise with hands-on systems knowledge to drive the design, implementation, and continuous improvement of our enterprise business applications.

You will be a trusted cross-functional partner to Finance, Revenue Operations, Legal, Product and IT - translating business needs into scalable, well-integrated systems. If you thrive at the intersection of strategy and execution and are passionate about transforming operations through technology, this role is for you.

What you'll be doing:

Quote-to-Cash Ownership & Delivery:

• Own the end-to-end Q2C process and systems lifecycle
• Lead Q2C system projects from requirements and stakeholder alignment through UAT and rollout
• Ensure seamless integrations between Salesforce and other GTM SW and tools, AI solutions, billing and finance systems
• Identify and resolve bottlenecks that impact revenue velocity, financial accuracy, or audit-readiness
• Drive automation and process standardization, balancing business flexibility with control
• Define KPIs and success metrics to measure operational improvements and business impact

Cross-functional Collaboration:

• Act as the primary IS point of contact for VP Finance Operations on all Q2C topics
• Partner with Finance, Legal, and Revenue Operations to define and continuously improve Q2C workflows, policies, and controls
• Translate business requirements into actionable technical specifications.
• Drive change management, user adoption, and training across impacted teams

Financial Systems Management:

• Own and manage the NetSuite ERP platform, including configuration, integrations, upgrades, and day-to-day operations in partnership with Finance
• Manage and optimize the full suite of financial tools — including FP&A tools, procurement platform (Zip), travel and expense platform, DocuSign and more — ensuring seamless integrations, policy compliance, and a strong user experience across all platforms
• Drive data integrity and seamless integrations between financial systems (NetSuite, FP&A tools, Zip, T&E, DocuSign) and the broader enterprise tech stack
• Partner with Finance leadership to evaluate, implement, and optimize financial systems in support of Forter’s growth and reporting requirements
• Lead, mentor, and grow the Financial Systems team, setting clear goals, managing day-to-day priorities, and fostering a culture of ownership and continuous improvement

What you'll need:

• 8+ years of experience in Business Applications, Enterprise Systems, or Revenue/Finance Operations
• Hands-on experience with Salesforce and NetSuite
• Proven experience leading Quote-to-Cash transformation projects in a high-growth SaaS environment
• 2+ years of people management experience, including setting priorities, supporting team development, and driving accountability.
• Strong project management skills - able to drive complex, multi-stakeholder initiatives independently
• Excellent communication skills - comfortable engaging with Finance leadership and technical teams alike
• Ability to balance strategic thinking with hands-on execution
• Experience with AI-driven automation or process optimization initiatives
• Experience in SaaS, fintech, or high-growth technology companies

It'd be really cool if you also:

• Hands-on experience Familiarity with subscription business models and revenue operations
• Background in process redesign and operational excellence methodologies

About Us:

Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement.

Forter was built to meet this moment — and stay ahead of it.

We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey — from sign-up to checkout to returns — that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind.

The world's most trusted brands — Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them — rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally. We're more than fraud, payments and orchestration – we make trust a competitive advantage.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025 )
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025 )
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025 )
• Anti-Fraud Solution of the Year at the Payments Awards (<a href=&qu