Events and Experience Lead

ROLE SUMMARY: The Events and Experience Lead is critical in bringing to life the guest excellence vision of ‘Own your welcome’, ‘make it memorable’ and ‘creating lasting moments’. The role is responsible for on-the-job supervision, guiding, and supporting a team of frontline guest-facing E&E hosts. The role is focused on ensuring operational excellence and delivering outstanding guest experiences. It will provide leadership and coaching to frontline staff organizing Animal and VIP experiences, organizing new experiences and operationally delivering the Event space in the Hotel, all while maintaining a strong focus on teamwork and service quality. The E&E Lead will be the first point of escalation for any...