Senior Technical Product Manager

Who We Are

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

About the role

We’re looking for a Senior Technical Product Manager to drive the execution of our vision: a unified technology experience for our clinicians and patients that brings together EHR/EMR implementations, our care management platform, patient engagement tools, and healthcare data analytics. You’ll join a small, dynamic product and technology team, shaping and delivering against an ambitious roadmap. As a technical product manager, you’ll have the opportunity to bring together your product manager and product owner skills - partnering with clinical stakeholders to understand requirements, prioritizing the roadmap, mocking up features, writing user stories and documentation, iterating with great software engineers, collaborating with user support teams, and working with analytics - to deliver high impact features. This is not a typical project or program manager role, but a product-focused leader who translates product led growth strategy into scalable solutions and measurable impact.

What you’ll do

• Lead the prioritization, and execution of customer EHR/EMR integrations and implementation capabilities, partnering closely with customers, implementation, engineering, clinical operations, and third-party vendors to deliver seamless interoperability, accelerate customer onboarding, and ensure successful deployment and adoption.
• Become an expert. Get to know our exceptional clinicians - find ways to delight and remove administrative burden, to improve collaboration with primary care partners, and to engage patients in their care.
• Own and drive the product roadmap for patient and provider engagement applications, for integration and analytics, and for APIs and integrations with new data systems.
• Define requirements. Work with our solutions, clinical and other teams to understand and refine requirements.
• Create user stories and acceptance criteria. Convert requirements into user stories (independent, negotiable, valuable, estimable, small, testable), collaborating with architects to define a logical, iterative path for each feature.
• Iterate with development teams to turn user stories into product features - guiding and prioritizing the daily, iterative work, and validating successful completion of each step.
• Drive knowledge transfer to our solutions team related to features you own, ensuring successful transition from development to documentation, training, adoption, and support.
• Use and grow your technical skills. We’re a dynamic startup and a small team, so you’ll have the opportunity to take on other projects, including design, complex testing, deep root cause analysis, and the creation of BI and reporting assets for internal teams and our customers.

Who you are:

• 5+ years’ agile and advanced product management experience.
• Practical competency with all skills and responsibilities of a “ full stack product manager ”
• Deep knowledge of EHR/EMR workflows with healthcare interoperability standards such as FHIR, HL7, integration strategies and tools, preferably with Salesforce platform.
• Ability to function with a high level of autonomy, driving multiple projects in parallel, and to provide multiple option proposals with risk/benefit analyses.
• Ability to make trade-off decisions between possible and desirable, finding leverage opportunities, which requires a good sense of what is technically feasible.