Collection Agent

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts

*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.

Collections Specialist Collections Call Center Representative

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Work Schedule:

The earliest work schedule would start at 8 a.m.

The latest work schedule would start at 9 p.m.

We do have a need for flexibility to work Saturdays now and Sundays in the future.

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Bring your customer service skills and exceptional phone etiquette to our dynamic call center!

Right now, we are seeking Collections Call Center Representatives to join our collections team . Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!

As a Collections Call Center Representative, you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.

Responsibilities include:

• Verifying account information and updating as needed
• Documenting each call
• Meeting and exceeding company collections standards as well as call quality standard scores
• Complying with FDCPA and state legal requirements
• Providing appropriate payment options and negotiating according to language of company loan agreements
• Obtaining debit or credit card data from customer and save in customer record

Job Requirements:

As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role.

Specific requirements:

• High school diploma or GED
• 6+ months of phone-based collections, customer service, or sales experience
• Call center collections experience, a plus
• Data-entry experience
• Successful decision making and negotiating abilities
• Attention to detail and ability to multi-task
• Ability to work a flexible schedule
• Ability to work in a MS Windows-based environment

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages