Sales Coordinator

Sales Coordinator (Fixed-term, 2 years)

We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.

This is a fixed-term position for approximately 2 years, with the possibility of extension.

Key Responsibilities

Customer Service & Order Management

- Manage customer orders from order entry through to delivery - Ensure timely order confirmations and accurate order processing - Act as the primary point of contact for customers regarding order status and delivery information - Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams - Monitor stock levels and support inventory optimization - Escalate and support the resolution of customer complaints in cooperation with the Quality team - Proactively communicate potential delivery issues and ensure appropriate internal escalation - Support Key Account Managers in servicing customer accounts and achieving business objectives - Manage customer priorities and contribute to a high level of customer satisfaction - Prepare regular reports and support Supply Chain performance targets

Customer Data & Asset Management

- Maintain and review customer master data within ERP systems - Manage customer-owned assets, including pallet balances and production tools - Ensure data accuracy and timely system updates

Quality, Compliance & Continuous Improvement

- Support compliance with company policies, management systems, and FSC requirements - Participate in customer complaint investigations and corrective actions - Contribute to process improvement initiatives and operational excellence - Follow quality, environmental, health & safety, food safety, and sustainability requirements

Your Profile

- Higher education degree or relevant professional qualification - Strong customer-oriented mindset with excellent communication skills - Proactive and solution-focused attitude - Strong organizational skills and attention to detail - Ability to manage multiple priorities in a fast-paced environment - Advanced Microsoft Office skills, especially Excel - Strong English language skills, both written and spoken - Native-level Hungarian language skills

Advantage

- Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role - Experience working in a manufacturing environment

What We Offer

- Opportunity to work in an international and dynamic business environment - Diverse role with broad interaction across multiple functions - Modern workplace in Graphisoft Park, Budapest (3rd District) - Supportive and collaborative team environment - Fixed-term employment for approximately 2 years with the possibility of extension - 8 days of home office per month

If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.

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