Apprentice Global Customer Experience

Communications and change management • Support the creation of engaging internal communications, including articles, presentations, newsletters, campaigns, and leadership messages. • Help translate complex information into clear, attractive, and audience-friendly content. • Support communication and change management plans for global Customer Experience and Supply Chain initiatives. • Contribute to global engagement campaigns, events, and community activities. • Maintain and update internal communication channels, including SharePoint and other digital platforms. • Help monitor communication performance and gather feedback to continuously improve our content and channels.

Learning and capability development • Collaborate with the Global Learning team to support the implementation of learning content, programs, and capability-building initiatives. • Help coordinate training sessions, learning campaigns, invitations, materials, participation, and follow-up activities. • Support the digitalization and automation of global learning programs and processes. • Maintain learning content, resources, and participant information across internal platforms. • Gather feedback and analyze participation data to identify opportunities to improve the learning experience.

Project and stakeholder support • Support the planning, coordination, and follow-up of global, cross-functional projects. • Connect with regional and functional stakeholders to gather insights, content, and feedback. • Prepare presentations, meeting materials, project updates, and progress reports. • Help track timelines, actions, deliverables, and key project indicators. • Bring fresh ideas and identify opportunities to improve how we communicate, collaborate, and learn.