Fermentation Technical Support Associate

Fermentation Technical Support Associate

Position: Fermentation Technical Support Associate (Entry Level)

Department: Technical Services/Bioprocess Support

Location: Madsion, Wisconsin, USA

Type: Full-Time

About Us

Scarab Genomics is an innovative leader in Clean Genome E. coli and Continuous flow fermentation technology, helping clients develop and scale products across pharmaceutical, industrial, agricultural, and specialty ingredient applications. We believe in growing talent from the ground up and investing in the next generation of bioprocess experts. This is an excellent opportunity to launch your career with hands-on training and mentorship in a supportive, fast-paced environment.

Role Overview

We are looking for an enthusiastic, curious, and science-driven recent graduate to join our technical support team. As an entry-level associate, you will learn the fundamentals of fermentation operations, provide foundational support to our customers and internal teams, and grow into a technical expert. No extensive industry experience required—just a solid educational background and a strong desire to learn.

Key Responsibilities

- Assist senior specialists in troubleshooting basic fermentation process issues (e.g., media feed and outflow parameters, pH, temperature, impeller and aeration controls).

- Help monitor and document fermentation runs, collecting data on biomass, dissolved oxygen, metabolites and recombinant product.

- Learn to operate and maintain lab-scale and pilot-scale bioreactors and associated equipment.

- Write script for fermentation run innovations and for application

- Prepare media, buffers, and inoculants under sterile

- Support the creation and updating of standard operating procedures (SOPs) and technical documents.

- Respond to initial customer inquiries via email and phone, responding to complex bioreactor issues as needed.

- Participate in internal training on fermentation science, our product lines, and customer service protocols.

- Assist with equipment calibration, cleaning, and basic

- Collaborate with R&D on process improvement

Qualifications

Required:

- Bachelor’s degree in Biology, Microbiology, Biochemistry, Chemical Engineering, Biomedical Engineering, Biotechnology, Food Science, or a closely related field.

- Academic or internship experience with microbial culturing, aseptic technique, or bioreactors (e.g., from university labs, capstone projects, or internships) a

- Strong analytical and problem-solving

- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

- Excellent written and verbal communication

- Willingness to learn new software and technical

- Ability to follow detailed protocols and maintain accurate

- Must be team-oriented, punctual, and eager to take on new

Preferred (Nice to Have):

- Hands-on academic project work using fermenters or

- Familiarity with basic data analysis and

- Coursework in fermentation technology, bioprocess engineering, or industrial

- Prior customer service or lab assistant

What We Offer

- Comprehensive Training Program: Structured onboarding with modules in fermentation science, equipment, and customer support.

- Career Growth: Clear pathway for advancement to higher-level technical support or specialist roles.

- Competitive Entry-Level Salary with full benefits (medical, dental, vision, PTO).

- 401(k) plan with company

- Mentorship from experienced fermentation scientists and

- Modern lab and office facilities with a collaborative