Lead Analyst

Job Description:

Key Responsibilities

Skillsets

- Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients. - Independently manage multiple client engagements from requirements gathering through deployment and post-launch support. - Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions. - Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions. - Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes. - Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs. - Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels. - Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications. - Develop, test, and troubleshoot API-based integrations and automated data exchange processes. - Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities. - Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities. - Act as a trusted advisor to clients by recommending CX best practices and implementation approaches. - Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables. - Mentor and support team members on Qualtrics implementation best practices and technical capabilities. - Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards. - Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices. - Support resource planning, utilization tracking, and workload balancing across the team.

Qualtrics CustomerXM (CX) Implementation champion

Problem Solving Excellent Verbal & Written Communication Skills

Stakeholder management Project Management Solutioning, Scoping & Effort Estimation POC Demo Escalation handling

Certifications

- Mandatory: Qualtrics CustomerXM (CX) Certification - Good to Have: Qualtrics Engagement Manager Certification (CX)

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent