Order Fulfillment Coordinator

Responsibilities:

- Act as the primary point of contact for customers regarding order management, delivery status, and logistics-related inquiries. - Receive, validate, and process customer orders accurately in SAP, ensuring compliance with customer requirements and company policies. - Monitor order progress from order entry through delivery, proactively communicating updates and resolving issues to maintain high customer satisfaction. - Provide operational and sales support to customers and internal stakeholders throughout the order fulfillment process. - Coordinate with Sales, Supply Chain, Warehouse, RMA, and other cross-functional teams to ensure timely order execution and effective issue resolution. - Maintain accurate customer master data, order records, and related documentation within the ERP system. - Manage customer inquiries, complaints, and follow-up actions, ensuring prompt communication and timely closure. - Coordinate outbound shipments with warehouses to ensure timely and accurate order deliveries. - Monitor delivery performance, shipment exceptions, transportation status, and proof of delivery (POD) discrepancies, implementing corrective actions as required. - Investigate and support the resolution of shipment damage, delivery issues, and customer claims in collaboration with warehouse teams and relevant stakeholders. - Track order backlog and delivery performance to support operational efficiency and service level targets. - Support continuous improvement initiatives by reviewing and optimizing order fulfillment, logistics, and customer service processes. - Ensure compliance with customer requirements, shipping procedures, import/export regulations, and internal operational policies.

- Intermediate Vocational Education (MBO) level or equivalent qualification. - 1-3 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, or Supply Chain Operations within an international business environment. - Experience in the ICT, Electronics, Technology, or related industries is preferred. - Hands-on experience with ERP systems, preferably SAP, including order entry, processing, and customer data maintenance. - Fluent in English, both written and spoken; proficiency in Chinese or an additional foreign language is considered an advantage. - Strong customer-oriented mindset with excellent communication and stakeholder management skills. - Ability to understand customer requirements and provide timely, accurate, and effective support. - Strong problem-solving skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. - Excellent organizational skills, attention to detail, and ability to work independently while collaborating effectively within cross-functional teams. - Proficient in Microsoft Office applications, particularly Excel, Outlook, and Teams.