EMEA Senior Business Operations Specialist

This role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor, you will provide comprehensive visibility across both solution and branded product businesses by consolidating data, monitoring performance, and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution.

Key Responsibilities

Business Operations & Performance Analysis

- Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines. - Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans. - Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance. - Identify and mitigate logistics-related risks and operational bottlenecks.

Process Optimization & Transformation

- Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives. - Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards

Partner & Channel Management

- Manage the partner lifecycle, including contracts, onboarding, termination, and performance reviews. - Develop partner programs, organize workshops and events, and improve channel and alliance-management processes.

Digital Enablement & Knowledge Management

- Use AI and digital tools to structure, analyze, and visualize end-to-end transaction data. - Evaluate and implement digital solutions with IT and HQ, and drive cross-region DMS and CRM enablement. - Maintain the SharePoint knowledge hub, operational FAQs, regional portal, and data dashboards.

- Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline. - 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments. - Proven experience supporting regional and global business operations across cross-functional teams. - Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations. - Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives. - Experience leading ERP implementation, business system optimization and digital transformation projects. - Strong understanding of commercial operations, customer operations, supply chain and logistics processes. - Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency. - Proficiency in ERP systems (SAP), CRM and sales pipeline management, business process mapping and governance, performance reporting, business data analysis and advanced Microsoft Excel skills. - Fluency in English and Chinese is required; proficiency in another European language is an advantage.