Lead, Business Process Management Optimisation & Analysis

To define needs and the rationale for change, to recommend and design solutions that can deliver

value to Stakeholders.

Identify business opportunities, carry out feasibility studies; develop plans for the expansion of

markets and future development phases.

- Identify business opportunities, carry out feasibility studies; develop plans for the expansion

of markets as well as future product development phases. - Write project scopes and functional specifications, estimate project costs, risks and

assumptions. - Manage timescales and resource requirements for the successful completion of each phase

of development. - Guides and directs the process of addressing business challenges through clear articulation of business problems and opportunities, designing practical business solutions and implementing solutions in a disciplined and structured manner. - Evaluating business processes, anticipating requirements, uncovering areas for improvement,

and developing and implementing solutions. - Leading ongoing reviews of business processes and developing optimization strategies. - Identifies and defines tactical operational performance metrics geared towards meeting country

objectives by analysing the existing gaps. - Collaborates with other areas to ensure that best practices and a standard approach is followed.

Provides accurate and timeous MIS (from relevant sources) as per the matrix agreed with Centre

(ROA Operations) to enable informed decision.

- BSc in Information Technology, Computer Science, Engineering or related field - Professional certification such as Lean Six Sigma (Green /Black Belt), Business Analysis Trainings & Certifications (CBAP) etc. can be an added advantage.

Experience:

- 5-7years Experience in management of complex operations, ideally within the financial service sector. - Knowledge in process / project management is required.

Behavioural Competencies:

- Adopting Practical Approaches - Articulating Information - Conveying Self-Confidence - Interacting with People - Interpreting Data - Making Decisions

Technical Competencies:

- Business Process Improvement - Data Integrity - IT Applications - IT Systems