Senior Associate/AVP, SRE Operate, Site Reliability Engineering, Technology

Responsibilities

- Serve as the first line of support for production incidents and service disruptions. - Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools. - Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs. - Participate actively in major incident management activities to minimise business impact. - Develop sufficient domain knowledge to support multiple applications and services within assigned domains. - Drive adherence to operational procedures, governance standards, and risk controls. - Contribute to operational reporting, service reviews, and continuous improvement initiatives. - Promote a culture of ownership, accountability, and operational discipline. - Participate in knowledge sharing, cross-training, and capability development programmes.

Requirements

- Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions. - Experience supporting mission-critical applications in a large-scale enterprise environment. - Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required. - Knowledge of Linux, Unix, databases, middleware, or cloud technologies. - Good understanding of payments business processes and domain concepts are preferred. - Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management. - Experience with application monitoring, observability, and operational tooling. - Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time