Operations & Customer Service Coordinator – Golf Club Rentals

David Kennedy Recruitment is working with a specialist golf club rental company that helps travelling golfers enjoy their holidays without transporting their own equipment, and is seeking to onboard an Operations & Customer Service Coordinator to join their team in Palma de Mallorca.

This is a varied, hands-on position combining golf equipment preparation, rental coordination, customer service and local logistics, with full ownership of the day-to-day operation on the island.

Position: Operations & Customer Service Coordinator

Location: Palma de Mallorca, Spain

Model: On-site

Employment type: B2B contract

DUTIES AND RESPONSIBILITIES:

- Clean, inspect and prepare complete golf club sets for each rental booking - Check every set contains the correct clubs, bags and accessories and is presented to a high standard - Coordinate and carry out equipment deliveries and collections at agreed customer locations - Manage reservations, scheduling, stock availability and equipment returns - Respond professionally to customer enquiries, calls and emails, resolving issues promptly - Track golf sets, identify missing or damaged equipment and maintain accurate records - Take ownership of the daily workflow, ensuring all orders are ready and delivered on time - Help improve operational efficiency and the overall customer experience

REQUIREMENTS:

- Excellent spoken and written English - Strong organisational and time-management skills - Practical, hands-on approach, happy to clean, handle and transport golf equipment - Confident dealing with customers and coordinating multiple daily bookings - Good computer skills, including email and booking systems - Reliable, punctual and comfortable working independently - Full driving licence - Based in Palma de Mallorca or within reasonable commuting distance - Flexible during busy golfing and holiday periods - Comfortable working as a self-employed contractor, invoicing for services

Advantages

- Spanish language skills - Knowledge of golf equipment or an interest in golf - Previous experience in rental operations, tourism, hospitality, logistics or customer service - Experience with online bookings, social media or digital marketing

BENEFITS:

- Company van supplied - Responsibility for local operations in one of Europe's popular golf destinations - Opportunity to work independently and make a real impact on customer satisfaction - Role within an established international golf rental business - And many more!