Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a global customer experience company supporting a leading online travel and accommodation marketplace that is seeking to onboard two Spanish-speaking Advisors to join their team in Portugal. The role is first-point-of-contact customer support for a global community of users, resolving issues across voice, chat and email.

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Provide friendly, efficient support as the first point of contact for a global community of users - Handle and resolve customer issues across inbound calls, chats and emails - Identify and escalate issues appropriately - Write thoughtful, accurate responses and customise prepared templates for customer communications - Research and troubleshoot problems using available resources - Arbitrate between users when needed - Manage multiple concurrent tasks effectively

REQUIREMENTS:

- Spanish at C2 level and English at B2 level - High school diploma - Customer service skills, including complaint handling, troubleshooting and problem solving - EU citizenship - Based in Lisbon or willing to relocate to Porto - Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

- Performance bonus based on KPIs, applicable from the 4th month - Meal allowance - Christmas and Holiday bonuses - Health insurance plan after 6 months on contract - Relocation support for EU citizens, including travel ticket reimbursement - And many more!!