Customer Support Representative (French)

David Kennedy Recruitment is working with a global customer experience company supporting a leading French betting operator that is seeking to onboard two French-speaking Advisors to join their team in Lisbon. The role is Level 1 customer support across voice, chat and email, helping bettors with their accounts, winnings and login queries.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Provide customer support via inbound calls, chats and emails to Level 1 contacts - Explain winnings to bettors - Manage user accounts and assist with login issues - Identify and escalate issues appropriately - Write clear, accurate responses and customise prepared templates for customer communications

REQUIREMENTS:

- Native or C2 level French - High school diploma - Customer service skills, including complaint handling, troubleshooting and problem solving - EU citizenship - Based in Portugal or willing to relocate to Lisbon - Available for on-site work in Santos, Lisbon, on rotational shifts

OFFER:

- Performance bonus based on KPIs, applicable from the 4th month - Meal allowance - Christmas and Holiday bonuses - Health insurance plan after 6 months on contract - Relocation support for EU citizens, including travel ticket reimbursement - And many more!!!!