Customer Service Representative (German)

David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Provide customer support via inbound phone calls, handling payment and financing enquiries - Guide customers through checkout options and finance-agreement processes - Resolve refunds, chargebacks, billing and account-verification queries - Ensure secure and accurate case handling - Document calls precisely - Follow compliance and escalation procedures to achieve timely resolutions

REQUIREMENTS:

- Native/near-native level of German - English at C1 level, both written and spoken - High school diploma - Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication - EU citizenship - Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) - Available for on-site work in Athens on rotational shifts

BENEFITS:

- Easter and Summer bonuses - Meal allowance - Health insurance from the hire date - 1.67 business days of annual leave per month in the first year, plus Greek public holidays - Access to a learning platform - Assistance with issuing hiring documents - Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided - International working environment - And many more!!