Customer Service Representative (German)

David Kennedy Recruitment is working with a global customer experience company supporting a well-known electronics brand that is seeking to onboard a German-speaking Advisor to join their team in Athens. The role is customer support across voice, chat and email, helping customers with product usage, troubleshooting and other product-related concerns.

Position: Customer Service Representative (German)

Location: Athens, Greece

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Support customers with product usage, troubleshooting and other product-related concerns - Handle customer contacts across voice, chat and email - Document each interaction accurately - Follow established procedures - Escalate complex or unresolved issues to the appropriate team when necessary

REQUIREMENTS:

- German at C1/C2 level and English at C1 level - High school diploma - Customer service and technical support skills, including complaint handling, troubleshooting, problem solving and strong communication - EU citizenship - Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)

BENEFITS:

- Easter and Summer bonuses - Meal allowance - Health insurance from the hire date - 1.67 business days of annual leave per month in the first year, plus Greek public holidays - Access to a learning platform - Assistance with issuing hiring documents - Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided - International working environment - And many more!!