Courtesy Vehicles Coordinator

San Rafael, CA | Mercedes-Benz | Luxury brand | Courtesy Vehicle Coordinator | Loaner Fleet | Administrative | Marin County | Bay Area | Veterans encouraged to apply | Starting at $20/hr IS THIS YOU? • You're organized, detail-oriented, and able to keep a fleet of loaner vehicles running smoothly without losing a single detail • You're professional and composed with guests -- the loaner experience is part of how we represent the Mercedes-Benz brand • You're looking for a stable, guest-facing role at a luxury dealership with room to grow WHO WE ARE Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Marin, the courtesy vehicle program is an extension of the service experience we deliver to every guest. When a guest leaves their vehicle with us, the loaner they drive reflects our standard -- and the Courtesy Vehicle Coordinator is the person who makes sure that standard is upheld every single day. WHAT YOU'LL DO • Manage the courtesy vehicle fleet -- coordinating loaner assignments, check-outs, check-ins, and vehicle availability to support the service department's daily schedule • Process loaner agreements accurately -- verifying guest information, insurance documentation, and completing all required paperwork at check-out and return • Inspect courtesy vehicles at check-out and return -- documenting condition, fuel level, and mileage on every transaction • Maintain loaner vehicle cleanliness and presentation -- ensuring every courtesy vehicle is clean, fueled, and ready before a guest takes delivery • Coordinate with service advisors on loaner scheduling -- communicating availability, expected return dates, and any guest needs in advance • Track and follow up on overdue loaners -- contacting guests proactively to manage fleet availability and minimize gaps • Maintain accurate records of all loaner activity in the DMS • Support the service drive with vehicle staging and additional guest coordination tasks as needed WHAT WE'RE LOOKING FOR • No prior automotive experience required -- we will train the right person from day one • Previous administrative, customer service, fleet coordination, or rental car experience a strong plus • Highly organized with strong attention to detail -- loaner documentation and fleet tracking need to be accurate every time • Professional, warm, and composed with guests -- the loaner interaction is a guest touchpoint that reflects the Mercedes-Benz brand • Comfortable managing multiple moving pieces simultaneously -- fleet availability, advisor scheduling, and guest communication all at once • Valid driver's license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities • Reliable, punctual, and self-directed -- the service team depends on loaner availability being managed proactively WHAT WE OFFER • Starting at $20/hr • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • On-the-job training -- no experience necessary • Career growth -- motivated coordinators at Swickard have grown into service advisor, service support, and operations roles • Employee vehicle purchase and service discounts • A guest-facing role at one of Marin County's most respected luxury dealerships WHY MERCEDES-BENZ OF MARIN • An award-winning, high-volume Mercedes-Benz store with a loyal, high-net-worth guest base -- the courtesy vehicle program here serves some of the most discerning guests in the Bay Area • Marin County is a premium market where the guest experience at every touchpoint -- including the loaner -- reflects the standard of the brand • A role with direct impact on the service experience -- a well-run loaner fleet keeps the service department running smoothly and guests coming back • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are exactly what this role looks like in practice every day • A supportive team environment where your organization and care for the guest are recognized and rewarded Mercedes-Benz of Marin's courtesy vehicle program is part of how we deliver a premium service experience to every guest who leaves their vehicle with us. The Courtesy Vehicle Coordinator is the person who keeps that program tight -- organized, accurate, and consistently reflecting the standard of the brand. If you're organized, professional, and ready to represent a world-class luxury brand in a guest-facing role -- we'd like to meet you.