Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Care Specialist I for our Care team in Missouri .

This is a hybrid role based out of Springfield, MO . 1 day in office, 4 remote days. Monday through Friday, 9AM to 6PM WEEKENDS OFF! 401k, health, dental, vision, life insurance and PTO!

Department & Position Overview:

The Care Support Specialist I guides patients and caregivers through their home care journey. This role provides a high-level empathic customer service experience, while ensuring that our patients receive the care they need and feel heard and cared for.

• Ensure a high-quality customer experience for patients, caregivers, and health plans , while maintaining our desired service throughout the daily call volume in a contact center environment through First Call Resolution, demonstrating F reedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
• Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.

Every Day You Will:

• Manage a high-volume inbound Service C <span data-ccp-parastyle=&quo