Lead Partner Success Implementation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s t he r ole all about?

The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.

As an experienced member of the team, this role drives partner enablement programs , mentors Implementation Engineers , provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.

How will you make an impact

Technical Advocacy & Product Support

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.

• Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams. <span data-ccp-props="{"134233279":false,"201341983":2,"335559740&