Senior Operations Engineer

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

Reporting to the Director, Infrastructure Operations, the Ops Engineer III role is part of a team supporting both cloud-based and on-premises compute infrastructure running both UNIX/Linux and Windows operating systems. This specific role is highly critical to business continuity and will initially focus heavily on stabilizing, documenting, and supporting critical legacy systems that underpin platform stability and revenue generation. In addition to responding to alerts and participating in the change management process, and other tasks as assigned by management, the role is responsible for using, extending, and enhancing legacy deployment systems and modern IaC pipelines to support existing and new deployments. This engineer will independently identify areas for improvement and refactor older systems into established deployment frameworks. Knowledge of cloud-based resources, tooling, and best practices for resiliency, high availability, automatic scaling, large scale observability, and IaC tooling is required, and the role will support existing and new deployments of applications and infrastructure throughout the enterprise. This includes refactoring and developing new modules within the established tooling and deployment frameworks, as well as independently identifying areas for improvement, efficiency, and cost management across the technology stacks used by the enterprise. Strong documentation skills are strictly required to capture institutional knowledge, create runbooks, and mentor team members across the technology stacks. This position will be a key member of the DevOps team, and is expected to partner closely with Engineering peers to support deployments of both new projects and upgrades or enhancements to existing platforms.

The value you will deliver…

• Engage in direct shadowing to validate, expand, and create new documentation and runbooks for critical legacy on-premise environments to ensure operational continuity.
• Support and maintain critical legacy systems including Grails-based web application stacks, other Java-based platforms, email and nameserver infrastructure, and complex virtualization clusters and storage arrays like Gluster volumes.
• Develop, implement, and refactor new modules, pipelines, and tooling within established IaC and automation standards to deploy changes to current applications and support new platforms.
• Monitor on-premises and cloud-based infrastructure, as well as update and maintain monitors, metrics, and alerting systems.
• Monitor ticket queues, provide timely updates, resolve trouble tickets, and respond to diagnostic and troubleshooting requests in Slack channels. Participate in diagnosing and resolving hardware, operating system, application, and cloud infrastructure issues.
• Initiate efforts to review and ensure existing platforms are performing resiliently, efficiently, and are cost-effective.
• Ensure systems follow established security policies and support audit processes. Create tickets and participate in deployments following Change Management procedures.
• Partner with other teams across the technology group and lead the Infrastructure Operations efforts to implement, document, monitor, and maintain new platforms and projects.
• Provide mentorship and leadership to the team as well as participating in diagnosing and resolving hardware, operating system, application, and cloud infra