Hyatt Place Park City Guest Service Rep

Guest Services Representative We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and a memorable experience. If you are passionate about hospitality and enjoy helping others, we invite you to apply and become part of our dynamic team. Key Responsibilities: - Greet guests warmly and provide a welcoming atmosphere - Assist guests with check-in and check-out procedures - Respond promptly to guest inquiries, requests, and concerns - Provide information about hotel amenities, local attractions, and services - Maintain accurate records of guest interactions and transactions - Coordinate with other departments to ensure guest satisfaction - Handle complaints professionally and seek prompt resolutions - Uphold company standards for cleanliness, safety, and service quality Skills and Qualifications: - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to handle multiple tasks efficiently in a fast-paced environment - Basic computer skills and familiarity with reservation systems - Professional appearance and demeanor - Flexibility to work various shifts, including evenings, weekends, and holidays - Previous experience in hospitality or customer service is preferred but not required - High school diploma or equivalent Join our team and be part of a company that values guest satisfaction, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed.