Senior Human Resources Manager- Development

ESSENTIAL EXPECTATIONS ESSENTIAL EXPECTATIONS Mission, Vision, and Values Expectations At Goodwill, our mission, vision, and values guide how we serve our community, support one another, and conduct our work. Every team member is expected to demonstrate behaviors consistent with our core values, contribute to a positive and mission-focused culture, and perform their responsibilities in a manner that advances the organization's purpose and impact. Diversity, Equity, And Inclusion Expectations Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. Safety Expectations At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. POSITION EXPECTATION POSITION EXPECTATIONS Position Summary The Senior Training Manager leads the development and delivery of Goodwill’s learning and development initiatives for team members at all levels of the organization. This position designs modern, engaging classroom, virtual, and online learning; administers and optimizes the Learning Management System (LMS); develops leadership and career development programs; and ensures onboarding and training initiatives support organizational performance, culture, engagement, and workforce development. Responsibilities Learning & Development Designs, develops, facilitates, and continuously improves professional classroom, virtual, and online learning for hourly team members through senior leadership. Creates and enhances training materials for New Hire Orientation, leadership development, compliance, professional development, and other organizational learning needs. Applies adult-learning and instructional design principles to create modern, engaging, and effective training materials, presentations, e-learning courses, activities, assessments, and learning resources. Partners with leaders and subject matter experts to identify learning needs and develop solutions that improve knowledge, performance, and organizational effectiveness. Evaluates training effectiveness and uses participant feedback, performance results, and organizational needs to continuously improve learning programs. Learning Management System & Analytics Serves as the subject matter expert and primary administrator for the LMS, including building and publishing courses, assignments, learning paths, assessments, and curriculum. Manages the LMS learning library, course content, assignments, records, reporting, system maintenance, and overall organization and accuracy of learning resources. Develops reports and analyzes LMS data to track completion, participation, learning effectiveness, trends, and training gaps and provides recommendations to leadership. Evaluates and utilizes emerging learning technologies, including artificial intelligence, to modernize and improve learning delivery and administration. Leadership, Career Development & Onboarding Develops high-level leadership programs and learning experiences for supervisors, managers, directors, and senior leadership. Creates, manages, and enhances organizational career paths and learning opportunities that prepare team members for advancement and cross-functional career opportunities. Establishes and maintains effective onboarding and New Hire Orientation programs that provide a consistent introduction to Goodwill’s culture, expectations, and workplace. Provides learning and development expertise related to workforce planning, organizational restructuring, talent development, succession planning, and internal advancement. Culture & Organizational Partnership Supports and reinforces Goodwill’s culture, mission, competencies, and Work with Purpose through training, leadership development, onboarding, and career development. Partners with Human Resources and organizational leadership to strengthen team member engagement, retention, leadership effectiveness, and organizational capability. Builds and maintains effective relationships with organizational leaders, HR peers, subject matter experts, community leaders, educational institutions, and professional partners. Maintains knowledge of current learning, leadership, technology, and workforce development practices and proactively recommends improvements to Goodwill’s learning strategies. Establishes repeatable CARF processes for Human Resources in collaboration with the CARF program manager. Ensures compliance with all Goodwill and CARF standards for program certification as directed by CARF. Other job duties as assigned. COCY EXPECTATIONS Core Competencies Leadership Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments. Job Knowledge Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. Accountability Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism. Communication Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. Professionalism Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. 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