Integration / Implementation Manager

Integration / Implementation Manager

Hybrid, Bucharest, Romania

JOB OVERVIEW

The Legion application is a high performance data driven Java enterprise application that implements sophisticated scheduling and optimization algorithms. It also provides the necessary endpoints for our Web and mobile frontend applications. We are hosted on AWS. As a part of enterprise software deployment projects, you and your team members will participate in the technical implementation activities associated with Legion’s Workforce Management solution.

RESPONSIBILITIES AND DUTIES

• Manage the priorities, deliverables, and activities of a team of engineers focused on customer success.
• Collaborate with cross-functional teams (engineering, customer success, and product) to deliver high-quality integrations and solutions.
• Serve as a Scrum Master, facilitating Agile practices, sprint planning, and retrospective meetings.
• Oversee technical implementation activities and leadership reporting, ensuring timely and successful delivery of integration projects.
• Partner with customer success teams to identify and resolve technical challenges, ensuring customer satisfaction.
• Develop and enforce best practices for software delivery, including SIT and unit testing, documentation, specifications and peer code reviews.
• Act as a trusted advisor to customers and team, addressing technical concerns, managing expectations, and ensuring alignment on project goals.
• Manage customer relationships with a focus on minimizing escalations and ensuring technical solutions meet business requirements.
• Plan and execute knowledge-sharing sessions, training, and enablement for internal teams and customers.
• Ensure smooth project execution across geographically distributed teams, fostering collaboration and cultural understanding.
• Contribute to internal process improvements, leveraging customer insights and feedback to enhance future implementations.
• Enhance skills beyond own core functional focus and work on other tasks for the benefit of the team.
• Respond to urgent customer inquiries to ensure continuous support and resolve high-priority issues.

Engineering Skills

• Be hands-on: Write secure, efficient, enterprise-quality integration code.
• Oversee peer code reviews for quality assurance.
• Have a deep understanding of the techniques and technologies that are necessary for scalability and performance.
• In-depth hands-on experience with integration platforms and design patterns.

REQUIRED SKILLS AND QUALIFICATIONS

• 10+ years experience.
• Ability to manage a cross-region remote team.
• Experience building complex cloud based enterprise software in workforce management, payroll or other HR tech is highly desirable.
• Able to simultaneously help multiple customers and travel to customer locations as required.
• Consulting experience desirable.
• Experience with integration technologies and protocols such as HTTPS, FTP, SFTP, SOAP, REST, JDBC are highly desired.
• Java/J2EE, SQL, MySQL experience preferred.
• Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (any one).
• Strong experience with Java/RESTful web services.
• Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins).
• Exposure to reporting/analytics with SQL development (MySQL, Snowflake, Looker).
• Strong, proven technical focus, analytical and problem-solving skills.
• Demonstrated ability to effectively manage multiple priorities while ensuring timely follow-through and completion.
• Bachelor’s or Master’s degree in a relevant STEM field including: Information Systems, Engineering, Computer Science or other relevant degree.

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• Consulting experience.
• Customer-centricity and empathy towards customers and their needs.
• Being technically adept, and the ability to pick up and learn new products, tools, and technology.
• Proactive and able to command respect through intelligence, hard work, and persistence.
• Personal passion and fervor for industry-leading next-generation technology.
• Ability to operate in an environment with limited resources.
• A great communicator who can distill powerful messages which resonate with customers.
• Track record of building positive relationships with peers.
• Continuous and thoughtful listener, able to learn from others and leverage input.
• Strong personal work ethic focused on high priority issues; action and results-oriented.
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior.

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent auto