Assistant GM Brandon

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. Hours: 2-10pm Monday - Thursday and 9-5pm Sunday Essential Duties and Responsibilities Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff. Member service oversight - Ensuring staff always provides a superior customer experience. Assist in resolving or escalating employee issues or concerns. Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues, and questions. Assist in overseeing cleanliness and maintenance of facility. Assist in ordering of supplies using specific budget based on club requirements. Assist in tracking statistics and reports (weekly, monthly, and annually). Backup support for any employee who is absent. Benefits FREE Black Card Membership! Paid Time Off (PTO) Health Insurance - First of the month following hire date Medical & Prescription drug plans HSA (Health Savings Account) Dental Vison Life/AD&D Voluntary Short Term Disability (STD) Voluntary Long Term Disability (LTD), and other additional voluntary benefits! 401k plan after 3 months of service