Regional Operations Associate Director - Winslow (Elk Ridge) - Administration

JOB PURPOSE: The Regional Operations Associate Director (Elk Ridge)under the guidance of the mission, vision, cultural beliefs of Elk Ridge, plans, evaluates and manages the administrative clinical and operational activities of regional Health Centers; directly and with other leaders supervises nursing and support staff. In collaboration with administration, implements the strategic planning process, conducts analysis, and monitors regional Health Center operational and planned results, initiating new programs and services to meet Health Center demands and patient/community needs. The Regional Operations Associate Director (Elk Ridge) in this position works with general direction and review, and has discretion and independent judgment authority with respect to matters of significance for the assigned department and its operations in respect to the resolution of problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for a Regional Operations Associate Director (Elk Ridge). The primary goal of the Elk Ridge Community Health Regional Operations Associate Director (Elk Ridge) is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS: 1. World Class Experience for staff and patients 2. Healthier patients and employees 3. Positive Financial Result Job Functions: • Directs and oversees the planning, coordination, and implementation of all clinical services, activities, functions, and operations of the assigned Health Centers. ◦ Confirms that all goals and objectives specified for the Health Centers are successfully accomplished to the highest service level possible and in accordance with the established priorities, timelines, assigned budget, and deliverables. • Implements and maintains a Continuous Quality Improvement (CQI) approach within the department; continuously gathering and assessing data for use in improving individual and departmental performance, as well as contributing to the development of more efficient and effective clinical operations; as well as operational functionality and availability of organizational software, programs, and systems. ◦ Identifies, evaluates, and manages the risks and challenges presented or inherent to the department and its operation. • Maintains and ensures accountability for quality improvement and adherence to Joint Commission and NCQA accreditations in collaboration with organizational leadership. • Ensures all Health Center’s operations and services maintains patient confidentiality standards by controlling the environment and information being disclosed only to authorized individuals, ensuring compliance with all HIPAA and corporate compliance standards, as well as industry accepted confidentiality standards. • Using the Elk Ridge Cultural Beliefs, maintains exceptional level of customer service; address and resolve complaints; serve as an example by providing excellent service to internal/external customers, employees, and patients. • Establishes and maintains effective relationships with community resources, local institutions, and social service organizations to promote public health access to healthcare and educational services. • Develops and maintains a collaborative and effective working relationship with executive leadership, providers, internal/external clients, and departmental personnel regarding all operational services, clinical functions. Ensuring that all activities are in compliance with all policies, operational procedures, or standards and regulations. • Coordinates with Health Center leadership on monthly reporting of kept appointments with missing/no E&M coding. • Develops and oversees all department revenue and funding expenditures to ensure compliance with the assigned budget, providing directions for remaining within the assigned department budget while ensuring department success. • Directs and participates in the development, preparation, and reconciliation of the assigned department’s budget(s) with Health Center leadership. • Consults with leaders to identify funding resources for programs and services in order to meet strategic goals and objectives. • Reviews and analyzes Health Center records and reports to identify operational issues and trends, monitoring progress in clinical performance measures. • Identifies and collaborates with Health Center leadership on addressing unmet healthcare needs for patients and the community. • Monitors government, agency, commercial, or industry communications in order to maintain an effective understanding and awareness of all Health Center operations, as well as current and accurate trends and developments within healthcare operations. • Participates in the planning and implementation of all expansions for new Health Centers or services in coordination with organizational leadership. • Reviews and provides recommendations on organizational and departmental policies, procedures, practices, and quality improvement objectives related to Health Center operations to ensure compliance with all defined requirements and standards. • Creates a world-class experience for patients and employees by using the formal methods of focused feedback, focused storytelling, focused recognition, and focused accountability. • Leads and manages all operational and clinical activities, functions, or services associated with the Health Centers, such as: ◦ Ensures policies and procedures, and corporate compliance with laws, regulations, standards, or requirements for Federal, State, and local sources; to include the standards and requirements for healthcare and nursing operations. ◦ Plans, implements, and evaluates objective operational performance measurements; analyzes and monitors Health Center operations to ensure successful patient flow, scheduling, appointments, and staff-to-provider ratios meeting the needs of the patients. ◦ Develops and implements policies, procedures, goals, and planned results to ensure the delivery of quality health care and excellent service. ◦ Conducts project feasibility studies, establishes work plans/timetables, and determines resource needs. ◦ Confers and consults with internal and external clients or resources involved with proposed projects to ensure effective collaboration and cooperation, and to further define service requirements and deliverables. ◦ Monitors patient surveys and feedback; in collaboration with Health Center leadership implements improvement actions. ◦ Investigates and resolves complaints and conflict situations involving patients, family members, and/or employees. ◦ Serves as liaison and principal point of contact for the organization to internal/external clients, government agencies, and industry groups in all matters relating to the organization’s Health Center’s operations. ◦ Serves as liaison for quality accreditations; receives outcomes and prepares corrective action plans; communicates with leadership and serves as internal auditor reviewing monthly licensure pre-audit checklists and verifies corrective actions. ◦ Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required. • In collaboration with Health Center leadership, serves on the Emergency Preparedness Committee. • Develops action plans, processes, and procedures for emergency events. • Serves as Incident Commander (IC) as required, facilitating the action plan during emergencies. • Prepares written executive-level communication and/or materials, financial statements, reports, or summaries on activities, progress towards defined goals and objectives, chan