Operations Team Leader

Shift and salary:

- AM – 9hrs shifts flexibility between 0600 – 1800, salary for days - £36001.71 per annum. - Night Shift – 9hrs shifts flexibility between 1800 – 0600, salary for nights - £ 47988.87 per annum.

Deliver consistent performance, ensuring that all aspects of the operation are managed proactively, in-line with the Control Tower and on time. Ensuring that KPI’s are consistently achieved. High level of colleague engagement and management.

- Manage team attendance, performance, productivity and accuracy levels, motivating team members to achieve high levels through the Section Supervisors - Co-ordinate the warehouse operation to ensure effective operational performance in accordance with the Control Tower - Drive continuous improvement within the warehouse, implementing plans to consistently improve performance - Responsibility for shift manning and labour management to achieve workloads in a time sensitive operation in line with agreed operational budget - Overall management and responsibility for achieving operational KPI’s, including scanning, trunk off bay times and error KPI’s - Maintain a good working knowledge of warehouse operation areas including tip time/areas, yard organisation, damage areas - Communicate confidently and effectively with employees, Partners and other areas of the business to maintain and develop positive relationships - Responsible for the promotion of Health and Safety within the warehouse promoting MHE and accountability - Managing the performance of employees to ensure maximum productivity and taking appropriate steps to manage under performance - Responsible for proactively managing and addressing any disciplinary matters that may arise enduring that the correct procedure is followed at all times - Responsible for the control and management of all sickness and absence, supporting and management employees effectively to ensure low levels of absence - By example and training, assist the FLTD’s in achieving and maintaining a safe, disciplined and effective hub operation - Provide clear leadership whilst promoting a positive team atmosphere - Assist the training team to successfully onboard new starters and feed back to relevant department managers on progress - Inform the Operations Managers of any problems that cannot be resolved within the team and discuss solutions - Continually monitor to ensure all freight, equipment and facilities are treated with care and respect, reporting any discrepancies to the relevant department manager - Ensure MHE defects are correctly reported, repaired and communicated to the relevant department and teams - Ensure all employees have received specific training instruction to safely complete their daily tasks. - Inform an Operations Manager of any deviance from correct operating practices and take action to remedy - Review practices and procedures to ensure they are efficient and fit for purpose, reporting back to the Operations Manager with suggested alternative solutions.

- Proven leader with experience of managing a large team (minimum 40 employees) in a busy fast paced warehouse - Proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters - PC literate including a good working knowledge of MS packages - Knowledge and experience of safe working practice inclusive of all H+S elements - Displays confidence and a pro-active approach and ability to motivate employees - Ability to work as part of a team and demonstrate a professional attitude - Organised and focussed approach to all administrative duties - Ability to work effectively and accurately under pressure - Excellent communication and leadership skills - Ability to problem solve

- Access to a bespoke, state-of-the-art facility designed for comfort, safety, and operational excellence. - Clear career progression pathways within a growing national network. - Ongoing access to diverse training and development programmes. - Pension scheme and other benefits. - High street shops discounts – (expanding the Hapi App benefits in more details) - Uniform provided - (including cold weather suit in winter), - EV salary sacrifice scheme, - Free GP & wellness appointments through our R&R platform - Employee of the month scheme, - Subsidised canteen with free beverages, - Changing facilities available (including showers) - Free on-site parking and staff amenities. - Supportive, team-focused working environment.