MES Support Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment. In 2023, Critical Manufacturing expanded its footprint to Tijuana, Mexico.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

- Application Support – provide primary support by dealing with support requests - Continuous improvement of support procedures, tools and runtime environment - Interact with various internal Product teams to troubleshoot and resolve complex problems - Log and track issues ensuring the customer is kept aware of progress

Requirements

What you must have:

- More than 2 years in application support - Great interpersonal and communication skills - Time management, organization and prioritization - Attention to detail – thorough in work carried out - Teamwork – working together to meet deadlines - Initiative – seeking continuous improvement and implementing best practice in technology environment - Self-motivated and creative in all aspects of your work - Excellent English skills – spoken and written

What we consider a plus, knowledge on:

- Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role - Experience with SQL Server - Experience with scripting languages (ex: Powershell, Bash)