Customer Support Executive

- Location(s): Pune

- Job Role: Customer Support Executive

Responsibilities

- Interact with users through a series of actions, answer all queries, and resolve issues via chat.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.

- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.

- Assist with high-severity requests or issue escalations as needed.

Requirements

- Must be a graduate in any stream.

- Effective written and spoken English communication skills.

- Must be Articulate and Spontaneous in Active conversations to handle tough situations.

- Ability to recognise the sensitive nature of issues and maintain confidentiality.

- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

- The willingness and curiosity to learn new environments and develop new skills.

- A high degree of intensity, follow-through, and collegiality.

- Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.

- Ability to thrive in high-demand, high-pressure situations.

- Should be flexible in working in the US time zone

About CrelioHealth

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com