Implementation Specialist - UK

Implementation Specialist - UK

Employment Type:

Full Time and Permanent

Location:

Hybrid/Skipton

Department:

Professional Services

Reports to:

Professional Services Manager

In-Office Requirement:

3 days per week in the Skipton office

Travel Requirement:

On site customer meetings/training will be required

Work Schedule:

8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. One hour lunch break each day.

Position Overview:

The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:

• The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.

• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.

• Complying with data privacy legislation.

Job Duties & Responsibilities:

• Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.

• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.

• Ensures the completion of key milestones to achieve customer goals.

• Communicating with clients throughout the implementation process.

• Ensuring that the project team is aware of key deliverables and project milestones.

• Demonstrates well-rounded knowledge of CPOMS products and training approaches.

• Manages complex implementations with small-market customers.

• Adheres to departmental process and procedure and maintains systems of record.

• Facilitates training to administrative and end users of the CPOMS and Raptor software.

• Supporting the Professional Services Manager and the wider Team with all administration tasks.

• Updating and maintaining customer databases using Salesforce and internal systems.

Personal Attributes:

• Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.

• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.

• Strong communicator, personable and collaborative.

• Demonstrate maturity and acumen navigating business and professional environments.

• Comfortable working independently.

• Demonstrated experience in leading business process reviews, design reviews and change management with clients.

• Excellent hands-on skills with office productivity tools.

• Strong desire to learn.

• Strong analytical and troubleshooting skills.

• Exceptional interpersonal skills and ability to explain software to non-technical users.

Desirable

• Previous experience of working with/using CPOMS products in educational setting

Other:

• Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays

• Full, clean driving licence and access to a vehicle

• Must be able to attend the office in Skipton 3 days per week.