Office Specialist - Knoxville East

The Office Specialist is skilled in the day-to-day functions of the office and will perform a variety of office/clerical duties while providing excellent customer service. Responsibilities may range from general receptionist duties to some HR and Accounting functions.

Customer Service

- Answer incoming customer calls and route calls to the appropriate department. - Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member. - Respond to customer account and billing questions or concerns. - Contact customers regarding invalid payments and funding sources.

Accounting

- Process customer payments received and complete daily bank deposits. - Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate. - Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed. - Process account write offs and termination of customer accounts as needed. - Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist. - Review payroll and make adjustments as needed. - Maintain petty cash.

Human Resources

- Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork. - Assist new and current employees with general HR/Benefits questions. - Process monthly employee changes including but not limited to pay rate and status changes. - Complete termination process for exiting employees. - Manage Workers’ Compensation and Auto Insurance claims.

Office Management

- Complete monthly warehouse and office supply order. - Order business cards.

- High School Diploma or equivalent - Must have excellent customer service skills. - Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook). - Must have excellent organizational skills, be able to multitask and determine priorities. - Must have excellent attention to detail; accuracy of work is highly important. - Must have excellent communication skills, both oral and written. - Must be able to work well both independently and as part of a team.

This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.

Along with a great place to work, Cook’s employees enjoy:

- Competitive Pay! - Health, Dental, Vision, Life, Disability! - 401(k) Retirement Plan with Company Match! - Paid Time Off – Vacation/Sick Time + Holidays! - Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.