Scheduling Coordinator: Service - Audi San Juan

The Continental Automotive Group and Audi San Juan is an exceptional place to be, and lucky for you, we're recruiting! We are locally-owned and family-operated; employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. This position offices out of our Audi San Juan location - an award winning “Best Places to Work” employer!

Check out our Transformational Not Transactional Culture! #TNT

https://www.youtube.com/watch?v=hHUUEfO11N4

Responsibilities/Competencies include but are not limited to:

- Genuine desire to deliver world-class experience for customers, service advisors, and management

- Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)

- Polished, professional, and positive phone and email communication skills

- Handling and responding promptly to incoming calls, emails, texts, and online chats

- Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations

- Complete required outbound outreach daily (missed appointments, recalls, customer lists)

- Handling calls for Audi San Juan, Austin Infiniti and North Austin Nissan

- Achieve and maintain Audi certification

- Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

- Do you possess the personal qualities listed? If so, then you might be just who we're looking for!

Skills:

- Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)

- Moderate understanding of web browser functions

- Must be able to type at 45+ WPM (no looking at your hands as you type!)

- Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly

- Fully written and spoken bilingual required

- Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus

- Must have held a valid driver's license for at least 1 year

- Must be at least 18 years of age to be considered

Schedule:

- This is a part-time position to start (less than 30 hours a week) and will lead to a full-time position (30+ hours a week) within 90 days.

- Tuesday-Friday hours ranging from 7am - 4pm, Saturday hours ranging from 8:30am - 5pm.

What to Expect:

- We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.

- Ideal candidate for this role will likely move into a Service Advisor or Internal Service Advisor position.

Compensation:

- Starting at $16 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

- We do what we say we're going to do

- We encourage and support each other

- We're committed to continuous growth