Primary Care Scheduler

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler Schedule: Monday - Friday 8:00am-4:30pm. 40 hours weekly.

As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.

This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.

Key Responsibilities

- Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments - Schedule for multiple primary care providers across various locations - Return voicemail messages promptly—within 15 minutes or by end of business day - Verify and update patient information including contact details, insurance, and registration status - Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork) - Ensure parents or legal guardians are present for required appointments - Assist with triaging appointment urgency in collaboration with nurses or providers - Schedule interpreter services as needed and notify appropriate staff - Run insurance eligibility checks and enter relevant data into the EHR - Follow up with patients who missed their appointment to assist with rescheduling - Monitor appointment schedules for accuracy and backfill cancellations when possible - Manage appointment communications through Phreesia software - Maintain up-to-date knowledge of provider schedules and clinic processes - Collaborate with front desk and clinic staff to ensure a seamless patient experience - Attend team meetings and maintain professionalism in all interactions - Maintain strict confidentiality and adhere to all HIPAA regulations

Skills, Knowledge and Expertise

• High School/GED preferred

Work Experience / Training / Additional Requirements: • Experience with multi-line phone systems preferred • Medical office experience preferred but not required • May require travel for initial training

You’ll Be A Great Fit for This Role if You:

- Enjoy creating a welcoming, organized experience for patients - Communicate clearly and with empathy, especially over the phone - Are skilled at juggling multiple systems and screens - Take initiative and thrive in a detail-oriented, fast-moving environment - Value being part of a collaborative, mission-driven team - Understand the importance of confidentiality and patient privacy

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