Customer Relations Specialist

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.

Schedule: Monday - Friday 9:00am-6:00pm. 40 hours weekly. Candidate must be flexible with schedule.

Locations: Odessa and Higginsville

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a split position that will cover the Odessa and Higginsville location. Hours are tended to be 8:00am-5:00pm but hours can change due to coverage needed and clinical needs which are 7am-6pm.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

- Greet patients and provide excellent customer service at every visit - Manage appointment check-in/check-out, including verifying insurance and demographics - Collect co-pays and complete necessary paperwork - Answer phones, direct messages, and assist with scheduling - Keep the front office and waiting areas organized and welcoming - Enter data accurately into electronic health records (EHR) - Travel to nearby clinic locations as needed - Maintain strict patient confidentiality and follow HIPAA guidelines

Skills, Knowledge and Expertise

- High School/GED preferred - At least one year experience in customer service required - A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

- Possesses strong communication and organizational skills - Is comfortable in a high-traffic, patient-facing role - Is detail-oriented with basic computer and data entry skills - Willing to travel locally between clinic sites if needed